Existing customers

Our friendly team will help your loved ones through our straightforward claims process. Here is a step-by-step guide on how to make a claim when the time comes:

1. Contact Us

By phone

We aim to make sure the claims process is as straightforward as possible. To get the process started, simply call us on 0800 461 034 – we’re here to help.

By email

To make a claim by email, you can contact us at claims@justinsurance.co.nz. We will send you a form to be filled in, signed, and sent back with supporting documents.

In writing

To submit a claim by writing, please contact us at Just Insurance, Reply Paid, DX Box EP71509, Penrose, Auckland 1061.

For all claims it can make the process smoother and quicker if you have the following on hand:

• The name and date of birth of the life insured.
• Proof of death in the form of a death certificate or a coroners report.
• The bank account details of where the cash sum is to be paid.
• Identification documents for the life insured and claimant(s), such as drivers licence, birth certificate or passport.
• The name of the person making the claim and evidence of their entitlement to the policy proceeds, which can include a copy of the policy owner's will, grant of probate or letter of administration.

2. Review

Once we have been notified, we will review the information you have provided as quickly as possible. If we need more information, we may contact you.

3. Payout

As soon as the claim is accepted, we will pay the benefit to the person who is legally entitled to it. We will also refund any premiums paid between the date of death and the date the claim is paid.

We understand that sometimes circumstances change, and when it comes to finances, it can be hard to plan for everything. If you are struggling with paying for your policy, have recently missed a payment, or think you might miss a payment soon, please get in touch with us on 0800 857 410. We have ways to help.

Life can change quickly, and we understand that things don’t always go to plan. With Just Insurance, you can apply to make changes to your policy at any time. This means that you’ll never have to feel like you're locked into your policy, and you can be sure it will keep up with family life.

To make changes to your policy you can get in contact with our friendly customer service team. Our team can answer any questions you have and help you change your policy, so it suits your needs better.